Satsuma Creative is a Taipei-basedintegrated marketing creative agency. We build strategy, write scripts, shoot films, run social, and place media for brands, and we alsobuild the web applications, support systems, and automation tools our clients need— taking a single brief all the way to the audience. Creative is our craft; technology is how we make it work harder.
Positioning, narrative, media planning. We figure out who we're talking to, in what tone, with what story, through which channels — before any money is spent.
From script and storyboard to shoot and post. TV commercials, brand films, product films, YouTube ads, short-form video.
Content planning, asset production, ongoing management and KOL partnerships across Facebook, Instagram, YouTube, TikTok, and LINE OA.
TV CF buying, YouTube / Facebook / Instagram ads, out-of-home planning. We put the budget where it actually gets seen.
When the creative needs to land as a web application, support system, or AI automation workflow, our in-house team delivers it directly — no outsourcing.
Satsuma Creative's core business isintegrated marketing and creative production— from strategy, video, and social management to media buying. Years of deep work in gaming and entertainment have given us a complete launch playbook. What sets us apart from a typical ad agency: when clients need to connect a campaign to aweb application, support system, LINE / Telegram bot, or AI automation workflow, we don't have to outsource and coordinate —our in-house team delivers it directly. One chain, one point of contact.
From upstream strategy and creative through downstream media buying and performance tracking — every stage handled in-house. One point of contact for the client.
Hands-on launch campaigns for many online game titles. Deep understanding of brand building, player community management, and long-term event operations.
When marketing needs technical deliverables — web applications, support systems, LINE OA, AI automation — our in-house team ships them directly.
A 30-minute online meeting to clarify goals, budget, and timeline. We send back a brief feasibility note the same day.
Within three days, we propose creative direction, pricing, and milestones. No corporate proposal theater — just a plan you can actually execute.
From script to post, every stage delivers previewable progress. Client feedback goes straight into production. No black boxes.
Launch is the starting point. We provide performance tracking and optimization, and can extend into social and long-term content management when needed.
We feed your website, product manuals, SOPs, and support history into a custom knowledge base —
training an AI colleague that only knows your company。
It doesn't know everything in the universe. It only knows your business.
Your website, product descriptions, internal SOPs, and past support conversations all go into the vector knowledge base. Ask "what's the difference between Plan A and Plan B" and it answers,because it has read them. Not AI improvising — answers grounded in the real material you provided.
Every successful reply is reviewed and added to the knowledge base.After a year, it will understand your company better than a new hire. Hire a colleague that grows with you, not a tool that hasn't improved in three years.
For anything uncertain, it says "I need to get a human to help with this,"instead of inventing a plausible-sounding but wrong answer— the biggest failure mode of most AI support tools, and where brand trust collapses.
