Auto-reply is akeyword lookup table— one character off and it stays silent. AI support has to understand "can I return the thing I bought last week" — which means knowing what you sell and what your rules are. If it can't find the answer, it says so and hands off to a humaninstead of guessing something that merely sounds right.
Dozens of keywords configured, and customers still ask in words you never set up — so everything falls back to a human anyway.
You subscribed to an AI support SaaS, and six months later nobody opens the dashboard — because it never really understood your products.
You answer the same question twenty times a day, while the customers who actually need your time wait in line.
Work out which one you need first, then talk pricing. Most people assume they need the third; the second is usually enough.
Send us your existing product descriptions, price lists, FAQs, return policies, old support conversations — any format. We turn them into a knowledge base the AI can actually read. Get this wrong and no model will save you.
We retrieve from your knowledge base first, then let the AI answer based on the retrieved passages. If it can't find the answer, it says so instead of guessing something that merely sounds right.
Data like this is always pulled from live sources by code and handed to the AI, which only has to phrase it in plain language. AI-generated numbers are where complaints come from.
Bottom rich menus, quick reply buttons, multi-step flows — if it can be tapped, don't make customers type it.
When a customer asks for a human, or the AI can't answer, the bot locks itself out and the conversation goes straight to your Telegram, where you reply to the customer directly.
Daily and per-user AI call limits, with automatic handoff to a human beyond them. Model costs run on your own API account — we take no cut.
Quoted based on knowledge base size, whether existing systems need integrating, and whether you need multiple platforms. No extra hours added after it's confirmed.
ECPay or MyCard subscription integration, turning the bot itself into a product that collects payment. That's exactly how our own tarot subscription runs.
Booking built into the same bot: only available slots shown, atomic slot locking, two-stage reminders. See LINE booking system, from NT$45,000.
CRM, POS, ERP, membership databases. Priced separately depending on whether the other system has an API — this one we review before quoting.
The URLs are right below — click them now and see. No mockups, no unlaunched portfolio pieces.
To get customers paying every month, three things have to work together: 24-hour conversation, payment collection, and an experience that doesn't feel canned.
Result 87 paid subscriptions running, with Rich Menu, multi-step flows, subscription payments and human handoff.
Support volume spiked at game launch, repeat questions ate most of the manpower, and the real problems got pushed to the back of the queue.
Result Of these,60% resolved by AI directly; the rest handed to humans with the prior conversation attached, so agents never had to ask twice.
More than answering questions: completing bookings, opening the conversation at the right moment, wrapping up automatically.
Try it yourself Add on LINE @832hjmktand run through the whole booking flow. The AI handles the talking; availability and time slots are always calculated by code.
We look at what your support messages actually look like and which questions repeat most. This step decides whether you need AI at all — if keyword replies are enough, we'll say so.
You send existing material; we turn it into a knowledge base and run offline tests first — asking it your real past questions and measuring how many it gets right. That score decides whether we continue.
You get a test account first and play customer for a few days. Wrong answers are fixed in the knowledge base on the spot, not in the model.
The Official Account, knowledge base, source code and dashboard all go to you, with documentation. After that you maintain the knowledge base yourself — no need to come back to us.
From NT$50,000, live in 3–5 weeks, including LINE Official Account setup, Rich Menu, AI responses and knowledge base setup, human handoff and website integration. Subscription payment integration is optional.
Actual quotes depend on knowledge base size, whether existing systems need integrating, and whether you need multiple platforms. Once confirmed, the quote is the total.
Auto-reply isa keyword lookup table: the customer's wording has to match yours exactly, and one character off means silence.
AI support understands things like "can I return the thing I bought last week" — which means knowing what you sell and what your rules are.The difference isn't how smart the model is; it's whether your knowledge base actually goes in.Skip that step and every AI performs the same.
Whatever you already have: product or service descriptions, price lists, FAQs, return and booking policies, past support conversation logs.
Any format — Word, Excel, web pages, even LINE chat screenshots. We handle the organising.Knowledge base quality determines answer quality— it's the most important step in the whole project.
It will, if nothing is done about it. We use RAG: relevant passages are retrieved from your knowledge base first, then the AI answers based only on those passages; if nothing is found it admits it and hands off to a human.
Figures that change — prices, stock, booking slots — are always pulled from live sources by code,never generated by the AI。
Yes. The same backend serves different platforms; the main differences are message formats and account application processes.
Taiwanese customers are mostly on LINE, but if you have overseas customers, Telegram and WhatsApp are worth doing alongside it. Pricing depends on the number of platforms.
It depends on message volume, not a fixed monthly fee. In the proposal we'll estimate a range based onyour actual support message volume.
The system hard-codes usage caps (automatic human handoff beyond them) to avoid runaway bills. Model costs run on your own API account —我們不從中抽成。
Yes, and it's essential. When a customer asks for a human, or the AI determines it can't answer, the bot locks itself out and the conversation goes straight to your Telegram, where you reply to the customer directly and hand it back when you're done.
You do. The Official Account is registered in your name, and the knowledge base, conversation logs and source code are handed over to you — export or switch maintainers anytime.
The first four things that go wrong when Taiwanese brands roll this out.
The technique that keeps AI from making things up — and how to tell whether a vendor actually implemented it.
When to pay monthly, and when to build your own.